Refund Policy

Download Refunds

We cannot issue refunds for digital products. Once a download is purchased, it is considered final and cannot be refunded, regardless of whether it has been downloaded or not.

If you have encountered a technical issue or other problem with one of our downloads, please contact us for assistance and we may be able to provide an alternate solution.

If you are unsatisfied with the quality, content, or usability of a digital product purchased from us, we will exchange the item for another version if one is available.

Please contact us to coordinate and process the exchange.

Quest Refunds

Our refund policy for Quest memberships lasts 15 days.

If 15 days have passed since your first payment, we can’t offer you a full refund.

Once your refund request is received within 15 days, we will send you an email to notify you that we have received your refund request.

We will also notify you of the approval or rejection of your refund request.

If you are approved, then your refund will be processed, and a credit will be automatically applied to your credit card or your PayPal balance, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your PayPal or your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Please include your order number and any other details related to the refund request.

We will investigate further and help you resolve the issue as quickly as possible, in-sha-Allah.

Thank you for supporting us and trusting our products!

We appreciate your understanding in these matters.

If you have additional questions, please feel free to contact us.

We are here to help!